Colorado courts service-improvement program returning to El Paso County
Surveys to be conducted June 25 at the Judicial Building
People with business at the El Paso County Judicial Building on Wednesday, June 25, 2014, will be asked to participate in a program designed to help ensure the Colorado Judicial Branch is providing the best service possible to the public.
Throughout the day, court employees at 270 S. Tejon in Colorado Springs will ask people exiting the building to fill out brief, anonymous survey forms asking about their experiences as jurors, parties to a case or as recipients of other Judicial Branch services. Survey forms will be available in English and Spanish.
In addition, attorneys, law enforcement officers and anyone else who does business with the courts is encouraged to participate.
Similar surveys have been conducted in the past at the El Paso County Judicial Building, most recently in 2012. Since 2007, surveys have been conducted at least once in each of Colorado’s 22 judicial districts.
“We can’t provide the best service possible without knowing where any problem areas lie,” said Fourth Judicial District Chief Judge Gilbert Martinez. “Who better to let us know than the people who come to the courthouse every day?”
The surveys measure public opinion about access to and fairness of the courts. Questions include whether people felt safe in the building, whether they could easily understand the forms they needed, and whether they felt their case was handled in a fair manner. Participants also are asked whether they felt the judicial officer listened to them and had all the necessary information before making a decision, and whether they felt they were treated with courtesy and given clear information about the next step in their case.
During Fiscal Year 2013, 29,967 cases were filed in District Court in the Fourth Judicial District (El Paso and Teller counties), including 28,185 in El Paso County; and 63,670 cases were filed in County Court, including 61,560 in El Paso County.